A Facebook Chatbot is an automated chatbot that integrates into the Messenger platform and enables real-time interaction with the shoppers, as it may pertain to customer questions, returns, etc. Chatbots help automate the entire process of so many customer support requests and also works on a conversational platform, such as Facebook Chat. A Chatbot allows customers to interact with real people, making them feel like an actual member of the company, even if they are not. The ChatBot is capable of answering any question, providing the answer through the Messenger Chat platform or via SMS, email, IM, etc.
A Message Bot has the ability to answer any question you may have about the product or service you are selling and the product will be displayed to your customer as well. A Message Bot can send replies, answer questions, and provide answers to all inquiries you may have.
Customers love chatting with an actual person when they have questions or concerns. This interaction with a real person will allow the customer to ask more questions regarding the product.
A Message Bot can also give you advice on the features of your product, it's pricing, product information, contact details, and the likes and dislikes of the customer. This is very useful in terms of customer service, which helps the company improve.
Facebook Chatbot make you more presentable to your customers. It does away with the need to physically talk to customers as this would increase the need for telemarketing, which does not work well for companies who sell products online. This type of chatbot allows you to have a discussion with customers online without having to meet them in person.
This type of chatbot helps companies build their brand presence by engaging them in conversations with others, which are then seen as social media interactions. This encourages the brand to stay in the minds of consumers because it lets them interact with others in a virtual setting. They can interact with customers on the same level as they do in real life.
The Messenger ChatBots helps in reducing the number of human sales clerks needed to handle customer queries and concerns, thereby reducing the number of costs involved by a substantial margin.
Another great thing about the Facebook Messenger Bot is that they allow you to interact with the customers in real-time, which is beneficial when dealing with them on an individual basis. The ChatBots allows you to reply directly to the queries, which saves time and makes the customer feel as though you are taking interest in the conversation, rather than a cold call.
If you are running a business and want to increase your customer base and reduce your customer service costs, then a Messenger ChatBot is the solution that you need. The chatbot will save you valuable time, which can then be used to further enhance your business.
Chatbots also ensure that all the customer data is sent in one message. which means that there will be no more need for you to send out different emails to different customer groups.
The Messenger Bot allows you to create an unlimited number of messages, which will save you time as you won't have to search through customer files in order to find the information that you need. As the chatbot is built to respond quickly to customer queries, it will give you an opportunity to respond in less time and avoid redundant emails.
You also get to personalize your chatbot by choosing from a wide range of templates available. Customization allows you to add more features to the chatbot to make your interactions even more interactive, which will attract customers towards you.